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MBA Business Communication MCQ Set 8
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MBA Business Communication MCQ Set 8
1
A successful resume conveys seven qualities that employers seek; which of the following is not one of them?
A
Thinking in terms of results
B
Being paid a salary commensurate with your abilities and responsibilities
C
Being well-rounded
D
Knowing how to get things done
2
A successful resume conveys seven qualities that employers seek; which of the following is not one of them?
A
Having personal standards of excellence
B
Showing signs of career progress
C
Being flexible and willing to try new things
D
All the above are qualities that employers seek.
3
A well-written summary has the following characteristics except
A
it must be comprehensive and balanced.
B
the content must be accurate.
C
it supports a recommendation.
D
the report structure must be clear.
4
All of the following are features of the direct approach for routine messages except
A
use the middle to explain details and justify the request.
B
open with a "hook" to capture the reader's interest.
C
close by requesting a specific action and concluding cordially.
D
place your main idea (the request) in the opening.
5
All of the following are good advice about tone except
A
avoid obsolete and pompous language.
B
avoid long sentences.
C
avoid preaching and bragging.
D
avoid humor.
6
All of the following are good ways to give constructive feedback except
A
offering feedback on things that are not controllable by the recipient
B
keeping feedback impersonal and job related.
C
focusing on particular behaviours; feedback should be specific rather than general.
D
making feedback well timed; there should be only a short interval between the recipient's behaviour and the feedback.
7
All of the following are important to conducting productive meetings except
A
selecting the participants.
B
planning the purpose.
C
providing refreshments.
D
setting and following an agenda.
8
All of the following are logical fallacies except
A
ethical dilemmas.
B
attacking your opponent.
C
begging the question.
D
hasty generalization.
9
All of the following are questions to consider during the first pass through a draft except
A
Have you covered all your points in the most logical order?
B
Are the most important ideas developed adequately?
C
Is there a good balance between the general and the specific?
D
What score does the Fog Index give it?
10
All of the following are questions to consider during the first pass through a draft except
A
Have you provided enough support and double-checked the facts?
B
Do you need to add anything?
C
Is it concise?
D
Would the message be more convincing if it were arranged in a different sequence?
11
All of the following are strategies to use if your message will displease your audience except
A
close cordially.
B
open with the main point.
C
in the body give reasons that justify a negative answer.
D
open with a neutral statement.
12
All of the following are suggestions for writing condolence messages except
A
write in your own words.
B
keep reminiscences brief.
C
write about special qualities of the deceased.
D
quote poetic passages and other formal phrases suitable for the occasion.
13
All of the following messages are likely to please your audience except
A
providing routine information as part of your regular business.
B
announcing a price cut.
C
granting an adjustment.
D
accepting an invitation.
14
All of the following will help you send an effective on-the-job e-mail message except
A
copying a wide distribution list on your e-mail note.
B
using the medium to share information rather than deliver tragic news or e-mail.
C
writing audience-centred messages.
D
making your message worth reading and easy to follow.
15
All of these are measures to resolve conflict except
A
openness--getting feelings out in the open before dealing with the main issues.
B
proaction--dealing with minor conflict before it becomes major conflict
C
communication--getting those involved in conflict to participate in resolving it.
D
determination--making sure your viewpoint prevails.
16
All of these are measures to resolve conflict except
A
alliance--getting parties to fight together against an "outside force"
B
research--seeking factual reasons for the problem before seeking solutions.
C
flexibility--not letting the team get locked into a position before considering other solutions.
D
decisiveness--making sure a decision is made.
17
All these are guidelines to effective communication except
A
adopt an audience-centered approach.
B
create lean and efficient messages.
C
improve your speed at writing messages.
D
foster an open communication climate.
18
An interview proceeds through three stages; which is not one of them?
A
The decision
B
The question-and-answer session
C
The warm-up
D
The close
19
Business writers use what type of design elements to provide visual clues to the importance of various ideas and their relationships?
A
White space and headings
B
Comparison or contrast, illustration, cause and effect, problem-solution, and classification.
C
Correctness and effectiveness
D
Content and organization
20
Cultural diversity is
A
a shared system of symbols, attitudes, beliefs, expectations, and norms for behaviour.
B
the process of sending and receiving messages between people of different cultures.
C
the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.
D
the pattern of physical cues and implicit understandings that conveys meaning between two members of the same culture.
21
Do all of the following when you are writing sales letters except
A
gain the reader's attention.
B
support your claims with evidence.
C
emphasize central selling points and benefits.
D
All the above should be used.
22
During what stage does the interviewer control the interview by asking a series of questions in a set order?
A
An open-ended interview
B
A structured interview
C
Pre-employment testing
D
Handwriting analysis
23
Effective persuasion involves the following strategies except
A
framing your arguments.
B
dealing with resistance.
C
repeating the main idea.
D
balancing emotional and logical appeals.
24
E-mail can be used for external communications in which of the following situations?
A
When your audience accepts e-mail as appropriate.
B
In response to e-mail messages that you receive.
C
Both of the above.
D
None of the above.
25
Generally, the best way to deliver a speech is by
A
memorizing it.
B
reading it.
C
impromptu speaking.
D
speaking from notes.
26
If you wish to acknowledge help given by others, place it in the
A
letter of transmittal.
B
title page.
C
letter of authorization.
D
title fly.
27
In a recent Ipso-Reid survey of office workers across Canada, on average, what was the reported number of hours per week spent in meetings?
A
20.8 hours
B
10.4 hours
C
5.2 hours
D
2.7 hours
28
In a stress interview you might encounter the following except
A
hostile reactions from interviewer.
B
pointed questions designed to unsettle you.
C
criticisms of your appearance.
D
All the above might occur in a stress interview.
29
In asking for a recommendation from someone with whom you have not had contact for some time, include the following information except
A
any special events that might bring a clear, favourable picture to mind.
B
All of the above should be included.
C
the nature of the relationship.
D
the dates of the association.
30
In longer messages, the first few paragraphs should establish the following except
A
recommendations.
B
subject.
C
organization of the material.
D
purpose.
31
It is best to use a written channel in the following situations except when
A
your audience is large and geographically dispersed.
B
you need immediate feedback.
C
you want to minimize the distortion that can occur when a message passes orally from person to person.
D
you need a permanent written record.
32
It is best to use an oral channel in the following situations except when
A
you want immediate feedback from the audience.
B
you want to encourage interaction to solve a problem or reach a decision.
C
you need no permanent record.
D
your message is complex and requires further explanation.
33
Most grammar checkers can perform the following tasks except
A
pointing out passive voice.
B
pointing out words that tend to be misused.
C
pointing out long sentences.
D
constructing correct sentences.
34
Open Hint for Question 1 in a new window.
A
preprinted form.
B
memo.
C
e-mail.
D
letter.
35
Sales and fundraising messages are alike in the following ways except
A
both compete for business and public attention, time, and dollars.
B
both attempt to persuade readers to spend their time or money on the value being offered.
C
both generally use the AIDA sequence to deliver the message.
D
both are sent by nonprofit organizations persuading others to donate money or time to help others.
36
Speeches and presentations can be classified according to their purpose: to inform, to motivate, to persuade, or to entertain. Which is the least common in the business world?
A
Persuasive
B
Informative
C
Entertaining
D
Motivational
37
Taking the direct approach in a bad-news message provides the following advantages except
A
it makes a shorter message possible.
B
the audience needs less time to reach the main idea, which is the bad news.
C
it presents an image of firmness.
D
it avoids turning the issue over to an attorney.
38
The AIDA plan consists of four phases; the action phase includes
A
specific steps that the audience may take.
B
an explanation of how your message relates to the audience.
C
an attention-getting statement.
D
evidence to support your claim.
39
The communication dilemma faced by Sue Lee at Suncor Energy Inc. includes each of the following except
A
Not overloading people with too many distractions by sending unnecessary messages.
B
Maintaining an open communication climate.
C
Reprimanding employees who break rules.
D
Ensuring that employees receive all the information they need to be both productive and satisfied.
40
The first step in planning a report is to
A
prepare a work plan.
B
define the problem.
C
limit the scope of the study.
D
outline the issues for investigation.
41
The following are advantages gained by preparing the visuals before writing the text except
A
By starting with the visual aids, you develop a graphic story line that can be used for your written report.
B
Much of the fact finding and analytical work is already in tabular or graphic form, so sorting through your visuals will help you decide what you're going to say.
C
Because your text will explain and refer to any tables, charts, and graphs you include, you save time by having them ready before you start to write.
D
All the above are advantages gained by preparing the visuals before writing the text.
42
The following are advantages of the indirect approach except
A
defers conclusions and recommendations.
B
implies that you are subordinating your judgment to that of the audience.
C
gives you a chance to prove your points and gradually overcome your audience's reservations.
D
saves time by making the report easy to follow.
43
The following are categories of components of a formal report except
A
supplementary parts.
B
channel and medium.
C
text of the report.
D
prefatory parts.
44
The following are common mistakes in fundraising letters except
A
wasting time on warm-up.
B
letting your letter sound like a business communication of any kind.
C
assuming that the goals of your organization are more important than your readers' concerns.
D
writing about the reader.
45
The following are common mistakes in resumes except
A
too much white space and such devices as indentations and boldface.
B
too long.
C
too slick.
D
amateurish.
46
The following are common mistakes to avoid in making persuasive arguments except
A
relying solely on good arguments.
B
using an upfront hard sell.
C
resisting compromise.
D
mixing logical and emotional appeals.
47
The following are common structural approaches for analytical reports except
A
focusing on logical argument.
B
focusing on conclusions.
C
focusing on recommendations.
D
focusing on categories.
48
The following are disadvantages of e-mail except
A
people include things in an e-mail message that they would not say in person or type in a document.
B
increased access to other employees.
C
people tend to overuse it.
D
a lack of privacy
49
The following are examples of analytical reports except
A
obtaining new business of funding.
B
those for solving problems.
C
those for justifying a project or course of action.
D
All the above are examples of analytical reports.
50
The following are examples of bad-news messages except
A
encountering problems filling an order.
B
refusing to grant a claim.
C
granting an adjustment to a client's account, where the client was at fault.
D
giving an employee a negative performance review.
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