akidszone.com – MCQs, Mock Tests | MBA MBA Business Communication MCQ Set 9

1 The following are examples of transitions that connect ideas except

A "for example" B "Now that we've reviewed the problem, let's take a look at some solutions." C "therefore" D "Now I'd like to hear from the audience."

✅ Correct Answer: 4

2 The following are features of a good outline except

A ensures that each group is separate and distinct. B restricts each subdivision. C divides a topic into at least two parts. D includes complete sentences.

✅ Correct Answer: 4

3 The following are goals of a bad-news message except

A to reduce or eliminate the need for future correspondence on the matter. B to increase sales. C to maintain as much goodwill as possible with your audience. D to gain acceptance for the bad news.

✅ Correct Answer: 2

4 The following are goals of paraphrasing except

A keep it shorter than the original. B quote the original source accurately. C do not alter or distort the meaning of the original text. D present the source in your own words.

✅ Correct Answer: 2

5 The following are guidelines for making a database search except

A use Boolean operators. B use stop words. C use proximity operators. D use wildcards.

✅ Correct Answer: 4

6 The following are guidelines for writing a successful news release except

A use colourful adjectives and adverbs. B eliminate clutter such as redundancy and extraneous facts. C put your most important idea first. D include no marketing or sales material.

✅ Correct Answer: 1

7 The following are key ingredients of a good persuasive claim except

A completely and specifically reviewing the facts. B using a confident and positive tone. C focusing on the audience benefits of granting the claim. D relating your complaint to similar products by the company.

✅ Correct Answer: 4

8 The following are primary sources of information except

A conducting interviews. B surveying people. C making observations. D reading books and articles.

✅ Correct Answer: 3

9 The following are qualities of a sound conclusion except

A must fulfill the original statement of purpose. B must be based strictly on the information provided in the rest of the report. C must be logical. D must be based on primary, not secondary sources.

✅ Correct Answer: 4

10 The following are questions to ask yourself in order to make ethical choices except

A is the message positive or negative? B is it a decision you can live with? C is the message balanced? D is the decision legal?

✅ Correct Answer: 1

11 The following are structural approaches for a logical argument except

A the direct approach. B the 2 + 2 = 4 approach. C the scientific method. D the yardstick approach.

✅ Correct Answer: 1

12 The following are techniques for stating bad news except

A subordinate bad news in a compound or complex sentence. B state what the company cannot do C embed bad news in the middle of a paragraph. D minimize the space devoted to the bad news.

✅ Correct Answer: 2

13 The following are things to do when writing a buffer except

A apologize for the inconvenience. B avoid saying no. C avoid wordy and irrelevant phrases and sentences. D avoid a lengthy buffer.

✅ Correct Answer: 1

14 The following are tips for the application letter except

A Write to a specific person using his/her name, title, and department. B Be as clear as possible about the kind of opportunity and industry you're looking for. C Meticulously check your spelling, writing, and grammar. D All the above are tips for the application letter.

✅ Correct Answer: 4

15 The following are tools for giving readers a sense of the overall structure of your document except

A the opening. B previews and reviews. C headings and lists. D All the above are tools for giving readers a sense of the overall structure of your document.

✅ Correct Answer: 4

16 The following are topics for arranging material in an informational report except

A indirect order. B sequence. C geography. D chronology.

✅ Correct Answer: 1

17 The following are transitional words indicating a causal relationship except

A therefore. B consequently. C on the other hand. D as a result.

✅ Correct Answer: 3

18 The following are true of routine replies except

A place your main idea in the opening. B close cordially. C use the middle to explain all the relevant details. D introduce yourself in the opening.

✅ Correct Answer: 4

19 The following are types of informational reports except

A supporting a recommendation. B monitoring and controlling operations. C implementing policies and procedures. D complying with government regulations.

✅ Correct Answer: 1

20 The following are typical of low-context cultures except

A meetings often have fixed agendas and plenty of advance notice. B executive offices are separate with controlled access. C executive offices are shared and open to all. D objective data is valued over subjective relationships.

✅ Correct Answer: 3

21 The following are uses of bar graphs except

A show how parts of a whole are distributed. B indicate the composition of several items over time. C show changes in one item over time. D compare the size of several items at one time.

✅ Correct Answer: 1

22 The following are ways to establish credibility except

A establish common ground. B declare your trustworthiness. C be an expert. D support your message with facts.

✅ Correct Answer: 2

23 The following are ways to use the Web to search for jobs except

A searching for job vacancies. B researching companies. C network. D using a central, unified marketplace.

✅ Correct Answer: 4

24 The following can cause communication barriers except

A emotional distractions. B ethical communication. C restrictive environments. D too many messages.

✅ Correct Answer: 2

25 The following guidelines apply to the middle section of routine requests except

A ask the most important questions first. B deal with only one topic per question. C ask only relevant questions. D request a specific action.

✅ Correct Answer: 4

26 The following guidelines will help you write survey questions that yield reliable, valid results except

A use leading questions. B keep the questionnaire short and easy to answer. C formulate questions that are easy to tabulate. D ask only one thing at a time.

✅ Correct Answer: 1

27 The following is good advice about the preliminary screening interview except

A call attention to one key aspect of your background that is relevant to the job in question. B talking too much can be a big mistake. C keep responses short and to the point. D All the above are good advice about the preliminary screening interview.

✅ Correct Answer: 4

28 The following might be appropriate in a request for adjustment except

A tell your reader exactly what will return the company to your good graces. B ask the reader to resolve the problem. C All the above might be appropriate. D supply your contact information and the best time to call you.

✅ Correct Answer: 3

29 The following should be accomplished by the presentation's opening except

A arousing your audience's interest in your topic. B establishing your credibility. C preparing your audience for what will follow. D All the above should be accomplished by the introduction.

✅ Correct Answer: 4

30 The following sources are found in libraries except

A electronic database. B business books. C librarians. D All the above are found in libraries.

✅ Correct Answer: 4

31 The following statements about an oral communication channel are true except

A The more you interact with your audience, the more control you will have. B An opportunity of an oral communication channel is your ability to use nonverbal cues to reinforce your message. C The major opportunity of an oral communication channel lies in the interaction that is possible between you and your audience. D All the above statements are true.

✅ Correct Answer: 1

32 The following statements about describing your work are true except

A Call attention to your progression from jobs of lesser to greater responsibility. B State your functional title before each job C Do not include any part-time, summer, or intern positions. D List your jobs in chronological order, with the current one listed first.

✅ Correct Answer: 4

33 The following statements about formal reports are true except

A A formal report is directed primarily to readers outside an organization. B What sets a formal report apart from others is its polish. C A formal report can be informational or analytical, direct or indirect. D A formal report's manuscript format and impersonal tone convey a sense of professionalism.

✅ Correct Answer: 1

34 The following statements about letters from Japan are true except

A A thank you for your patronage will appear early in the letter. B They typically begin with a remark about the season or weather. C The main idea will come first. D Early in the letter will be an inquiry about your health or congratulations on your success.

✅ Correct Answer: 3

35 The following statements about previews are true except

A Use a preview section to help readers get ready for new information. B Previews help readers absorb details while keeping track of the big picture. C Preview sections precede important material in a report. D Previews are helpful when the information is complex or unexpected.

✅ Correct Answer: 2

36 The following statements about the ending of a report are true except

A If an analytical report is written in indirect order, end with conclusions and recommendations as key points. B End by reminding readers of your key point or your conclusions or recommendations. C End by summarizing the benefits to the reader if the report suggests a change of course. D End with the executive summary.

✅ Correct Answer: 4

37 The following statements about the synopsis of a proposal are true except

A a synopsis is necessary even in short proposals. B in some cases, a synopsis or executive summary can serve you well. C a synopsis is not needed in an unsolicited proposal. D A synopsis may be unnecessary if your proposal is solicited.

✅ Correct Answer: 1

38 The following statements about visual aids are true except

A Visual aids dramatically increase the audience's ability to absorb and remember information. B Visuals are a convenience for the speaker because they are an effective tool for remembering the details of a message. C Audiences remember 20 percent of the speaker's message when the information is supported with visual aids. D Speakers who use visual aids often appear better prepared and more professional than speakers who do not use visual aids.

✅ Correct Answer: 3

39 The following statements are true about discussing salary except

A You're in a strong position if your skills are in short supply and you have several offers. B Most organizations are fairly flexible about salary practices, especially at the entry level. C If asked about salary requirements, say that you would expect to receive the standard salary for the job in question. D Let the interviewer raise the subject.

✅ Correct Answer: 2

40 The following statements are true of all cultures except

A cultures vary in stability. B cultures resist outside influences. C cultures vary in tolerance. D culture is learned.

✅ Correct Answer: 2

41 The following statements are true of application letters except

A They let readers know how they can benefit from reading it. B Avoid phrases such as "To whom it may concern." C Both solicited and unsolicited application letters need attention-getting openers. D Send your application letter and resume together.

✅ Correct Answer: 3

42 The following statements are true of application letters except

A The middle section presents details about your strongest selling points. B The opening paragraph should state the position you are applying for. C The final paragraph asks the reader for a specific action. D All the above statements are true.

✅ Correct Answer: 4

43 The following statements are true of high-context cultures except

A A speaker is likely to spell out his or her expectations through explicit statements. B Speakers expect receivers of messages to discover the essence of a message. C Speakers will use indirectness and metaphor to provide a web of meaning. D People rely less on verbal communication and more on the context of non-verbal actions to convey meaning.

✅ Correct Answer: 1

44 The following statements are true of the open-ended interview except

A In an open-ended interview a candidate should reveal a great deal about personal or family problems. B The interviewer poses broad questions and encourages the applicant to talk freely. C The open-ended interview is good for bringing out an applicant's personality and is used to test professional judgment. D All the above statements are true of the open-ended interview.

✅ Correct Answer: 1

45 The following statements are true of the structured interview except

A Working from a checklist of questions, the interviewer asks candidates each prepared question. B In a structured interview the employer asks a series of prepared questions in a set order. C A structured interview is generally used after the screening stage. D The structured interview is generally regarded as a poor measure of an applicant's personal qualities.

✅ Correct Answer: 3

46 The following tips will help you make oral presentations to intercultural audiences except

A speak slowly and distinctly. B support your oral message with visual aids. C repeat key words and phrases. D All the above are good tips for communicating with intercultural audiences.

✅ Correct Answer: 4

47 The following tips will help you prepare for a job interview except

A Memorize your responses to anticipated questions. B Have a friend conduct a mock interview using anticipated questions. C Anticipate questions and prepare answers in advance. D Tape-record your answers and then listen to see if they sound clear and convincing.

✅ Correct Answer: 1

48 The following tips will help you prepare for a video interview except

A look up, but not down. B during the interview speak more slowly than normally. C try to show some animation, but not too much (since it will look blurry to the interviewer). D arrive early enough to get used to the equipment and setting.

✅ Correct Answer: 2

49 The four phases of the AIDA plan are

A attention, initiative, desire, and action. B attention, interest, desire, and action. C action, initiative, desire, and action. D action, interest, desire, and attention.

✅ Correct Answer: 2

50 The informal network that is known as the "grapevine"

A is used by savvy managers to spread and receive informal messages. B deals exclusively with personal matters. C carries information along the organization's formal chain of chain of command. D rarely contains accurate information.

✅ Correct Answer: 1

51 The opening of a formal report accomplishes the following except

A previews the main ideas and the order in which they will be covered. B introduces the subject of the report. C indicates why the subject is important. D lists the recommendations.

✅ Correct Answer: 4

52 The tone of a bad-news message helps readers in the following ways except

A encourage further correspondence. B understand that, under the circumstances, your decision was fair and reasonable. C preserve their pride. D accept that your bad news represents a firm decision.

✅ Correct Answer: 1

53 These are good strategies for overcoming resistance except

A holding your arguments until the other person is ready for them. B evaluating others' objections fairly. C ignoring it until it goes away. D making people aware of their resistance.

✅ Correct Answer: 3

54 To discover what will bring you satisfaction on the job, ask yourself the following questions except

A What sort of corporate culture are you most comfortable with? B What would you like to do everyday? C What are the sources of employment information? D What size company would you prefer?

✅ Correct Answer: 3

55 To evaluate the credibility of sources, ask the following questions except

A Where did the source get its information? B Can it be found by several different search engines? C Is the source potentially biased? D Is the material current?

✅ Correct Answer: 2

56 To help decide whether or not to send your business message at this time, you should ask yourself four questions. Which of the following is not one of those questions?

A Is your purpose realistic? B Is the right person delivering the message? C Is your message likely to please the audience? D Is this the right time?

✅ Correct Answer: 3

57 To hold the attention of your audience during a speech or presentation, you must do all of the following except

A define your purpose. B relate your subject to your audience's needs. C explain the relationship between your subject and familiar ideas. D use clear, vivid language.

✅ Correct Answer: 1

58 To limit the scope of a study, ask the following questions except

A How did the situation originate? B What medium and channel should be used? C What needs to be determined? D Who is involved in the situation?

✅ Correct Answer: 2

59 To preview your speech, do the following except

A establish credibility. B summarize the main idea. C indicate the order in which you will develop these points. D identify the supporting points.

✅ Correct Answer: 1

60 Use the direct approach when the audience is

A eager and interested. B interested and displeased. C eager and displeased. D interested and neutral.

✅ Correct Answer: 1

61 Use the indirect approach when the audience is

A pleased and interested. B interested and willing. C displeased. D neutral.

✅ Correct Answer: 3

62 What is the ratio of receiving to sending information?

A 50% receiving/50% sending B 32% receiving/68% sending C 71% receiving/29% sending D 61% receiving/39% sending

✅ Correct Answer: 4

63 What percentage of communication time do businesspeople spend listening?

A 45% B 20% C 10% D 65%

✅ Correct Answer: 1

64 What percentage of each workweek is wasted because of poor communication?

A 25 % B 2 % C 40 % D 15 %

✅ Correct Answer: 4

65 What step in the communication process allows you to evaluate your message's effectiveness?

A Selection of the communication medium. B Feedback sent by the receiver to the sender. C Decoding of the message by the receiver. D Encoding of the message by the sender.

✅ Correct Answer: 2

66 When a crisis hits, an organization should do the following except

A issue frequent news updates each day. B use the crisis to promote products and services. C tell the receptionist to direct all calls to the news centre. D provide complete information packets as soon as possible.

✅ Correct Answer: 2

67 When choosing an appropriate style for a speech, which of the following is not a factor to consider?

A Your audience's size B The time available for preparation C Overcoming anxiety D Your subject and purpose

✅ Correct Answer: 3

68 When closing a speech or presentation, you should do all of the following except

A restate the main points. B describe the next steps. C end on a positive note. D emphasize structure.

✅ Correct Answer: 4

69 When critiquing a document, you should concentrate on these elements except

A Is it long enough? B Is the factual material correct? C Does the document use unambiguous language? D Does the document accomplish the intended purpose?

✅ Correct Answer: 1

70 When deciding whether to use the direct or indirect approach, consider the following questions except

A How serious is the situation? B What is the reader's likely reaction to the news? C How important is the message? D How well do you know the readers?

✅ Correct Answer: 1

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MBA Business Communication MCQ Set 9