akidszone.com – MCQs, Mock Tests | MBA MBA Business Communication MCQ Set 8

1 A successful resume conveys seven qualities that employers seek; which of the following is not one of them?

A Thinking in terms of results B Being paid a salary commensurate with your abilities and responsibilities C Being well-rounded D Knowing how to get things done

✅ Correct Answer: 2

2 A successful resume conveys seven qualities that employers seek; which of the following is not one of them?

A Having personal standards of excellence B Showing signs of career progress C Being flexible and willing to try new things D All the above are qualities that employers seek.

✅ Correct Answer: 4

3 A well-written summary has the following characteristics except

A it must be comprehensive and balanced. B the content must be accurate. C it supports a recommendation. D the report structure must be clear.

✅ Correct Answer: 3

4 All of the following are features of the direct approach for routine messages except

A use the middle to explain details and justify the request. B open with a "hook" to capture the reader's interest. C close by requesting a specific action and concluding cordially. D place your main idea (the request) in the opening.

✅ Correct Answer: 2

5 All of the following are good advice about tone except

A avoid obsolete and pompous language. B avoid long sentences. C avoid preaching and bragging. D avoid humor.

✅ Correct Answer: 2

6 All of the following are good ways to give constructive feedback except

A offering feedback on things that are not controllable by the recipient B keeping feedback impersonal and job related. C focusing on particular behaviours; feedback should be specific rather than general. D making feedback well timed; there should be only a short interval between the recipient's behaviour and the feedback.

✅ Correct Answer: 1

7 All of the following are important to conducting productive meetings except

A selecting the participants. B planning the purpose. C providing refreshments. D setting and following an agenda.

✅ Correct Answer: 3

8 All of the following are logical fallacies except

A ethical dilemmas. B attacking your opponent. C begging the question. D hasty generalization.

✅ Correct Answer: 1

9 All of the following are questions to consider during the first pass through a draft except

A Have you covered all your points in the most logical order? B Are the most important ideas developed adequately? C Is there a good balance between the general and the specific? D What score does the Fog Index give it?

✅ Correct Answer: 4

10 All of the following are questions to consider during the first pass through a draft except

A Have you provided enough support and double-checked the facts? B Do you need to add anything? C Is it concise? D Would the message be more convincing if it were arranged in a different sequence?

✅ Correct Answer: 3

11 All of the following are strategies to use if your message will displease your audience except

A close cordially. B open with the main point. C in the body give reasons that justify a negative answer. D open with a neutral statement.

✅ Correct Answer: 2

12 All of the following are suggestions for writing condolence messages except

A write in your own words. B keep reminiscences brief. C write about special qualities of the deceased. D quote poetic passages and other formal phrases suitable for the occasion.

✅ Correct Answer: 4

13 All of the following messages are likely to please your audience except

A providing routine information as part of your regular business. B announcing a price cut. C granting an adjustment. D accepting an invitation.

✅ Correct Answer: 1

14 All of the following will help you send an effective on-the-job e-mail message except

A copying a wide distribution list on your e-mail note. B using the medium to share information rather than deliver tragic news or e-mail. C writing audience-centred messages. D making your message worth reading and easy to follow.

✅ Correct Answer: 4

15 All of these are measures to resolve conflict except

A openness--getting feelings out in the open before dealing with the main issues. B proaction--dealing with minor conflict before it becomes major conflict C communication--getting those involved in conflict to participate in resolving it. D determination--making sure your viewpoint prevails.

✅ Correct Answer: 4

16 All of these are measures to resolve conflict except

A alliance--getting parties to fight together against an "outside force" B research--seeking factual reasons for the problem before seeking solutions. C flexibility--not letting the team get locked into a position before considering other solutions. D decisiveness--making sure a decision is made.

✅ Correct Answer: 4

17 All these are guidelines to effective communication except

A adopt an audience-centered approach. B create lean and efficient messages. C improve your speed at writing messages. D foster an open communication climate.

✅ Correct Answer: 3

18 An interview proceeds through three stages; which is not one of them?

A The decision B The question-and-answer session C The warm-up D The close

✅ Correct Answer: 1

19 Business writers use what type of design elements to provide visual clues to the importance of various ideas and their relationships?

A White space and headings B Comparison or contrast, illustration, cause and effect, problem-solution, and classification. C Correctness and effectiveness D Content and organization

✅ Correct Answer: 1

20 Cultural diversity is

A a shared system of symbols, attitudes, beliefs, expectations, and norms for behaviour. B the process of sending and receiving messages between people of different cultures. C the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds. D the pattern of physical cues and implicit understandings that conveys meaning between two members of the same culture.

✅ Correct Answer: 3

21 Do all of the following when you are writing sales letters except

A gain the reader's attention. B support your claims with evidence. C emphasize central selling points and benefits. D All the above should be used.

✅ Correct Answer: 4

22 During what stage does the interviewer control the interview by asking a series of questions in a set order?

A An open-ended interview B A structured interview C Pre-employment testing D Handwriting analysis

✅ Correct Answer: 2

23 Effective persuasion involves the following strategies except

A framing your arguments. B dealing with resistance. C repeating the main idea. D balancing emotional and logical appeals.

✅ Correct Answer: 3

24 E-mail can be used for external communications in which of the following situations?

A When your audience accepts e-mail as appropriate. B In response to e-mail messages that you receive. C Both of the above. D None of the above.

✅ Correct Answer: 3

25 Generally, the best way to deliver a speech is by

A memorizing it. B reading it. C impromptu speaking. D speaking from notes.

✅ Correct Answer: 4

26 If you wish to acknowledge help given by others, place it in the

A letter of transmittal. B title page. C letter of authorization. D title fly.

✅ Correct Answer: 1

27 In a recent Ipso-Reid survey of office workers across Canada, on average, what was the reported number of hours per week spent in meetings?

A 20.8 hours B 10.4 hours C 5.2 hours D 2.7 hours

✅ Correct Answer: 3

28 In a stress interview you might encounter the following except

A hostile reactions from interviewer. B pointed questions designed to unsettle you. C criticisms of your appearance. D All the above might occur in a stress interview.

✅ Correct Answer: 4

29 In asking for a recommendation from someone with whom you have not had contact for some time, include the following information except

A any special events that might bring a clear, favourable picture to mind. B All of the above should be included. C the nature of the relationship. D the dates of the association.

✅ Correct Answer: 2

30 In longer messages, the first few paragraphs should establish the following except

A recommendations. B subject. C organization of the material. D purpose.

✅ Correct Answer: 1

31 It is best to use a written channel in the following situations except when

A your audience is large and geographically dispersed. B you need immediate feedback. C you want to minimize the distortion that can occur when a message passes orally from person to person. D you need a permanent written record.

✅ Correct Answer: 4

32 It is best to use an oral channel in the following situations except when

A you want immediate feedback from the audience. B you want to encourage interaction to solve a problem or reach a decision. C you need no permanent record. D your message is complex and requires further explanation.

✅ Correct Answer: 4

33 Most grammar checkers can perform the following tasks except

A pointing out passive voice. B pointing out words that tend to be misused. C pointing out long sentences. D constructing correct sentences.

✅ Correct Answer: 4

34 Open Hint for Question 1 in a new window.

A preprinted form. B memo. C e-mail. D letter.

✅ Correct Answer: 3

35 Sales and fundraising messages are alike in the following ways except

A both compete for business and public attention, time, and dollars. B both attempt to persuade readers to spend their time or money on the value being offered. C both generally use the AIDA sequence to deliver the message. D both are sent by nonprofit organizations persuading others to donate money or time to help others.

✅ Correct Answer: 4

36 Speeches and presentations can be classified according to their purpose: to inform, to motivate, to persuade, or to entertain. Which is the least common in the business world?

A Persuasive B Informative C Entertaining D Motivational

✅ Correct Answer: 3

37 Taking the direct approach in a bad-news message provides the following advantages except

A it makes a shorter message possible. B the audience needs less time to reach the main idea, which is the bad news. C it presents an image of firmness. D it avoids turning the issue over to an attorney.

✅ Correct Answer: 4

38 The AIDA plan consists of four phases; the action phase includes

A specific steps that the audience may take. B an explanation of how your message relates to the audience. C an attention-getting statement. D evidence to support your claim.

✅ Correct Answer: 1

39 The communication dilemma faced by Sue Lee at Suncor Energy Inc. includes each of the following except

A Not overloading people with too many distractions by sending unnecessary messages. B Maintaining an open communication climate. C Reprimanding employees who break rules. D Ensuring that employees receive all the information they need to be both productive and satisfied.

✅ Correct Answer: 3

40 The first step in planning a report is to

A prepare a work plan. B define the problem. C limit the scope of the study. D outline the issues for investigation.

✅ Correct Answer: 2

41 The following are advantages gained by preparing the visuals before writing the text except

A By starting with the visual aids, you develop a graphic story line that can be used for your written report. B Much of the fact finding and analytical work is already in tabular or graphic form, so sorting through your visuals will help you decide what you're going to say. C Because your text will explain and refer to any tables, charts, and graphs you include, you save time by having them ready before you start to write. D All the above are advantages gained by preparing the visuals before writing the text.

✅ Correct Answer: 4

42 The following are advantages of the indirect approach except

A defers conclusions and recommendations. B implies that you are subordinating your judgment to that of the audience. C gives you a chance to prove your points and gradually overcome your audience's reservations. D saves time by making the report easy to follow.

✅ Correct Answer: 1

43 The following are categories of components of a formal report except

A supplementary parts. B channel and medium. C text of the report. D prefatory parts.

✅ Correct Answer: 3

44 The following are common mistakes in fundraising letters except

A wasting time on warm-up. B letting your letter sound like a business communication of any kind. C assuming that the goals of your organization are more important than your readers' concerns. D writing about the reader.

✅ Correct Answer: 4

45 The following are common mistakes in resumes except

A too much white space and such devices as indentations and boldface. B too long. C too slick. D amateurish.

✅ Correct Answer: 1

46 The following are common mistakes to avoid in making persuasive arguments except

A relying solely on good arguments. B using an upfront hard sell. C resisting compromise. D mixing logical and emotional appeals.

✅ Correct Answer: 3

47 The following are common structural approaches for analytical reports except

A focusing on logical argument. B focusing on conclusions. C focusing on recommendations. D focusing on categories.

✅ Correct Answer: 4

48 The following are disadvantages of e-mail except

A people include things in an e-mail message that they would not say in person or type in a document. B increased access to other employees. C people tend to overuse it. D a lack of privacy

✅ Correct Answer: 2

49 The following are examples of analytical reports except

A obtaining new business of funding. B those for solving problems. C those for justifying a project or course of action. D All the above are examples of analytical reports.

✅ Correct Answer: 4

50 The following are examples of bad-news messages except

A encountering problems filling an order. B refusing to grant a claim. C granting an adjustment to a client's account, where the client was at fault. D giving an employee a negative performance review.

✅ Correct Answer: 3

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MBA Business Communication MCQ Set 8